Who We Are

Provider Aims & Objectives

  • To provide high-quality care support to individuals within their own homes in a way that promotes their independence and involves them in key decisions around their care package.
  • To ensure that all plans for care relating to individuals we support are enabling, flexible and outcome-driven.
  • To promote best practices throughout the industry.
  • To communicate effectively with all parties involved with customer care and to collaborate with the best interest of the individual we support in mind when required.
  • Meet and exceed CQC’s and our individuals ‘ expectations in relation to quality monitoring of our service.
  • To make quality and safety key parts of our agency’s foundations.
  • To recruit, train and support the highest-skilled and experienced staff that are available. Offering a training program and further development.
  • Supply appropriate staff consistently, documenting feedback when available.
  • To act as a single point of contact for the individuals we support in regards to information and advice.
  • To always act professionally and respectfully, allowing for individuals’ diversity and equality needs.

Our clinical support workers provide professional support for a wide range of service users. We offer:

Care for older people, enabling them to be as independent as they can with the help and support of staff within their homes and the wider community.
Care for adults with specialist or complex needs, such as physical disabilities.

  • We also offer care support for individuals and their families at the end of life. Tailored support to enable individuals to recover their independence after a period of illness, injury or stay in hospital.
  • Respite for family members who are caring for an individual
  • We can support with night cover either as a sleep-in or a ‘waking night’.
  • Services commissioned through KCC and the NHS. Enabling Care For You Ltd services are also privately funded by individual service users or their families.

PASS, Care Management Tool

Enabling Care For You uses the latest IT systems throughout the company.

PASS is a comprehensive, outcome-focused and person-centred digital care management tool for carers, care managers and commissioners.

PASS provides all key information at the point of care and builds a robust audit trail of all care provided.

PASS is linked to GP Connect, which allows authorised care professionals to share and view GP practice clinical information and data between IT systems, quickly and efficiently. The service makes patient medical information available to all appropriate clinicians when and where they need it to support direct patient care, leading to improvements in both care and outcomes. This means we can work seamlessly with medical and healthcare colleagues to provide the best possible care and clinical pathways to the individuals we support.

  • We can provide live information recording about the care and support for the individual instantly.
  • Ensure the teams are aware when an individual’s needs change and respond to them reactively.
  • Offer the ability to use and compare data to improve an individual’s care.
  • Help information to be shared quickly, accurately and safely to support the provision of health and care services
  • Minimise risks such as medication errors, dehydration or Nutrition.
  • Ensure that there are no missed visits.
  • This helps to support other important health and care functions, such as service management, planning, and improving the quality of care.
  • Supports staff to do their job effectively and efficiently
  • Supports better use of resources across the health and care system.
  • Instant access for professionals when required.
  • Ensures data is stored in line with GDPR
  • Paperless service- Going paperless helps to reduce C02 (carbon dioxide) emissions, Enabling Care are try to reduce their carbon footprint.

Meet the team

Philippa Potter

Philippa Potter

Registered Manager/Owner

Philippa and Lesley started Enabling Care For You in 2013.

She had worked with Lesley in her residential home in Plaxtol, Sevenoaks, for several years. Philippa was a manager in this residential setting. After the birth of her youngest child, Philippa had a calling to work in the community.

Philippa worked for a mental health charity for two years before applying to work with KCC Commercial Service’s flagship care agency.

Philippa progressed within 6 months from a branch manager to a Registered Manager of Kent and Brighton, and was also promoted to Area Manager.

Currently undertaking her Level 7 Diploma in Health and Social Care Management, Philippa has a proven record of combining academic learning with practical expertise. She completed her Level 5 NVQ in Leadership for Health and Social Care in 2008, following earlier achievements of Levels 2, 3, and 4 in Care.

She loved the challenge of managing an agency but felt she could do it better, so she approached Lesley. This is how Enabling Care For You was created.

Philippa brings with her over 20 years of experience in care.

Enabling Care For You specialises in looking after adults with palliative care or long-term health conditions.

Lesley Pell

Lesley Pell

Manager/Owner

Lesley worked in care in residential settings for many years whilst she had a young family.

Lesley decided to set up her own residential home within her own family home in 1994. This grew from one client to 5 and closed in 2017, after 24 years, due to family logistics.

Lesley became more involved in the day-to-day running of Enabling Care For You.

Lesley holds the Registered Manager’s Award (RMA) and has completed Levels 2, 3, and 4 in Health and Social Care, reflecting both her practical skill and her leadership ability. Lesley brings with her over 30 years of experience in different care settings.

Teresa Macklin

Teresa Macklin

Head of Operations and Care

Teresa has worked in Health and Social Care for eight years

She has worked with different Care Providers to gain skills and knowledge in Home Care, Palliative Care and assessment.

Teresa joined Enabling Care for You Ltd four years ago and has progressed from working in the field to being Head of Operations and Care, studying and gaining her Level 5 Diploma in Health and Social Care. Teresa is reliable and always willing to go the extra mile for both Clients and Staff in ensuring that high standards are always maintained.

She has a great organisational mind and is responsible for the smooth day-to-day running of Enabling Care For You, as well as liaising with Professionals to facilitate hospital discharges.

Amelia-Jane Lefever

Amelia-Jane Lefever

Trainee HR and Recruitment Manager

Amelia-Jane, often known as AJ in the office, may be one of the younger members of the team, but she brings a wealth of experience and a deep understanding of the service, having worked with Enabling Care for over 10 years. Her journey through the company gives her a strong foundation and a real appreciation for both the operational and frontline aspects of care.

After completing her Diploma in Business Administration, Amelia went on to achieve her Level 3 Diploma in Health and Social Care and is now working towards her Level 5 Diploma in People Management—demonstrating her clear commitment to growth and progression within the organisation.

In her role as Trainee HR and Recruitment Manager, Amelia sits at the centre of the day-to-day running of the service. She supports recruitment, onboarding, staff compliance, and handles a wide range of HR queries, often being the first point of contact for staff. She manages this with efficiency, professionalism, and a calm, practical approach.

Amelia’s background in the field sets her apart. Having spent five years as a Clinical Support Worker, she understands the realities of care work first-hand. This experience allows her to provide meaningful, informed support to staff, ensuring decisions are grounded in real-life practice not just policy.

She is organised, responsive, and dependable under pressure, with a strong work ethic and a proactive attitude. Whether she is coordinating recruitment, supporting staff concerns, or helping to resolve daily challenges, Amelia is someone the team can rely on to get things done properly.

With over a decade of service behind her, Amelia has grown alongside the company and continues to be a steady and valued presence within the office. She brings both experience and fresh perspective proof that loyalty, consistency, and hard work still count for something.

Amy Hougham

Amy Hougham

Team Leader

Amy began her working career in retail, but after some time realised she wanted a more rewarding and hands-on role where she could truly make a difference. This led her to change career paths and move into the care sector, starting in a care home setting. There, she supported older adults and those under 65 living with dementia, physical disabilities or requiring residential or nursing care.

While Amy loved this work, she was keen to broaden her skills and support people with more complex needs. She transitioned into community care, where she has spent the past seven years providing highly clinical and complex support in people’s homes.

Amy’s commitment, loyalty and consistently person-centred approach have earned her excellent feedback from clients, families and colleagues alike. In recognition of her dedication and expertise, she completed her Level 3 qualification in Health and Social Care and is preparing to undertake her Level 5.

Recently promoted to Team Leader, Amy now supports both clients and staff in the field while also taking on additional responsibilities from the office. Her wealth of experience, clinical knowledge and compassionate leadership make her an invaluable member of the team.

Vicki Le Riche-Ross

Vicki Le Riche-Ross

Team Leader

Victoria, known to colleagues and clients as Vicki, is an experienced and dedicated care professional with a strong background in both complex care and early years development. She began her career as a Toddler Room Leader, where she developed strong leadership, safeguarding, and communication skills, before progressing into a role as an Assessor, supporting others in their learning and professional development within care settings.

Vicki joined Enabling Care in August 2022 and has since progressed steadily through the ranks, achieving a strong pass in her Level 3 in Care. She has built extensive hands-on experience supporting individuals with complex needs, demonstrating a calm, knowledgeable, and person-centred approach at all times.

During her time with the company, Vicki moved into a Senior role, where she has taken on additional responsibilities including mentoring staff, overseeing care delivery, and ensuring high standards are consistently maintained. She is confident in managing challenging situations, supporting care staff in the field, and working closely with clients and families to ensure the best possible outcomes.

In her current role as a Team Leader within the office, Vicki plays a key role in the day-to-day running of services. However, she is far from desk-bound. She is regularly out in the field carrying out spot checks, supporting staff during care calls, and ensuring that standards are not just talked about, but consistently delivered. She provides hands-on guidance, observes care delivery in real time, and steps in when needed, offering reassurance and practical support to both staff and clients.

Vicki is known for being approachable, reliable, and supportive, with staff valuing her calm manner and willingness to get stuck in when it matters most. Whether she is mentoring a new carer, reviewing care practices in a client’s home, or resolving challenges during a shift, she leads by example and maintains high expectations across the service.

Alongside her professional strengths, Vicki is known for her warm, friendly personality and positive energy. A true people-person, she builds strong relationships with both colleagues and clients. Often referred to as the “Queen of Photo Promotion,” she brings creativity and enthusiasm to the team, celebrating achievements and helping to foster a supportive and inclusive workplace culture.

Jess Hursey

Jess Hursey

Trainee Care Coordinator

Jess recently joined Enabling Care For You as a Trainee Care Coordinator and is already enjoying becoming part of the team.

Jess attended Aylesford Secondary School, where she thrived and developed the confidence and people skills that have continued throughout her working life.

Before joining Enabling Care For You, Jess worked in a residential home supporting adults with disabilities, a role she absolutely loved. During this time, she built some wonderful relationships with the people she supported and made many special memories. This experience strengthened her passion for helping others and making a genuine difference in people’s lives.

Outside of work, Jess’s biggest passion is horses and showjumping. Her love of horses led to an incredible opportunity to move to Spain and work with showjumping horses. It was an experience she thoroughly enjoyed and one that gave her the opportunity to follow her passion while experiencing a completely different way of life.

After returning to the UK, Jess was ready for a new challenge and wanted to build on her previous experience in care while developing a new career. This led her to join Enabling Care For You as a Trainee Care Coordinator.
Jess is particularly looking forward to problem-solving, taking on the everyday challenges that come with coordinating care, supporting our care teams and making a real difference to the people we support and their families.

Jess has received a very warm welcome from the team and is excited to continue learning, developing her skills and progressing within Enabling Care For You.

Meet Our Staff Champions – Karen & Ayo

Supporting Our Team

At our service, we know that quality care begins with a strong and supported team. That is why we are proud to recognise Karen and Ayo as our dedicated Staff Champions.

They provide a trusted and approachable point of contact for staff members who may need guidance, reassurance, or support within the workplace.

Karen and Ayo help staff raise concerns, discuss workplace challenges, and maintain professional boundaries while working in care.

They offer support, encouragement, and a listening ear to colleagues who may be facing difficulties or simply need someone to talk to.

Their role helps promote openness, respect, and teamwork across the service, ensuring staff feel heard, valued, and supported in their roles.

What Our Staff Champions Do

Cultural Support and Inclusion

Our care team is made up of people from many different cultures and backgrounds, and Karen and Ayo play an important role in helping bring everyone together.

They help bridge cultural gaps by encouraging understanding, inclusion, and mutual respect amongst staff.

Their support helps create a positive working environment where people feel comfortable being themselves while working together as one team with shared values and high standards.

Care work is rewarding, but it can also be challenging. Having trusted staff advocates within the team helps create a positive workplace culture, improves staff wellbeing, and encourages confidence and professionalism.

When staff feel supported, respected, and valued, this directly benefits the people we care for and helps us continue delivering safe, compassionate, and high-quality care.

Why This Matters

Thank You Karen & Ayo

We are incredibly grateful for the commitment, kindness, and professionalism Karen and Ayo show every day. They are highly respected members of our team and truly represent the values of our service.

Thank you both for the support you give to your colleagues and for helping maintain the high standards of care we are proud to provide.

Meet Our Staff Champions

Karen Phiwokuhle Mzilethi

Karen Phiwokuhle Mzilethi

Senior Care Mentor and Training Facilitator

Karen has been a valued member of the Enabling Care For You team for the past three years and is highly respected for her calm nature, professionalism, and positive “can do” attitude. Through dedication, hard work, and a genuine passion for supporting others, she has progressed into her role as Senior Care Mentor and Training Facilitator, where she now helps support both staff development and high standards of care across the service.

Originally from Zimbabwe(Formerly Rhodesia), Karen is a proud wife and mother to one daughter. Family is very important to her and has helped shape her compassionate and understanding approach to care. She understands the importance of supporting people with dignity, patience, kindness, and respect while helping them remain safe, comfortable, and as independent as possible within their own homes.

Karen enjoys working within the care sector because it allows her to make a positive difference to vulnerable people within the community. She is passionate about helping others and takes great pride in supporting clients, families, and colleagues during both rewarding and challenging times. Her calm and reassuring nature helps people feel comfortable, supported, and listened to.

As part of her mentoring and training role, Karen supports new carers as they begin their journey within care, helping them build confidence, develop practical skills, and understand the importance of person-centred care. She particularly enjoys helping staff grow within their roles and encouraging them to deliver care safely, professionally, and with compassion.

Karen holds a Bachelor of Science degree in Monitoring and Evaluation and is also a certified Care Trainer specialising in Moving and Handling. Her training responsibilities include helping staff understand safe working practices, promoting independence and wellbeing for clients, and ensuring care is delivered to a consistently high standard. She strongly believes that good training, teamwork, and communication are essential in delivering excellent care.

One of the things Karen values most about Enabling Care For You is the supportive working environment and flexibility the company provides, allowing staff to balance work alongside family life and personal commitments. She appreciates being part of a team that encourages learning, development, and mutual respect amongst colleagues from different cultures and backgrounds.

Karen is well known within the team for always being willing to help others, remain calm under pressure, and step in when support is needed. Her approachable personality, strong work ethic, reliability, and willingness to go the extra mile make her an important and trusted member of the Enabling Care For You team.

Ayodele Abdul-Azeez Okunaiya

Ayodele Abdul-Azeez Okunaiya

Senior Care Mentor and Training Facilitator

Ayodele is a highly valued member of the Enabling Care For You team who is passionate about delivering high-quality, person-centred care and supporting both colleagues and service users. As a Senior Care Mentor, Training Facilitator, and Staff Champion, he plays an important role in promoting a positive, supportive, and professional culture across the service.

With nearly four years of hands-on healthcare experience, Ayodele has developed strong knowledge and practical skills in dementia care, end-of-life care, clinical support, and supporting people with learning disabilities. He is currently undertaking his NVQ Level 3 in Adult Care alongside completing a wide range of healthcare training courses to continue strengthening his skills and professional development.

Ayodele enjoys working within care because it gives him the opportunity to support people during some of the most important and vulnerable moments of their lives. He believes every individual deserves to be treated with dignity, understanding, patience, and respect, and he takes pride in helping people feel safe, valued, reassured, and listened to.

Within his mentoring and staff champion role, Ayodele supports colleagues by offering guidance, encouragement, and practical support when challenges arise. He enjoys helping newer members of staff build confidence within their roles and believes strong teamwork, open communication, and mutual respect are essential in providing excellent care and maintaining a positive workplace culture.

Before moving into healthcare, Ayodele spent 12 years working in Sales and After-Sales with Honda Manufacturing Nigeria Limited. This experience helped him develop excellent communication, customer service, organisational, and problem-solving skills, as well as the ability to remain calm and professional within fast-paced and demanding environments.

Combining his previous professional experience with his healthcare knowledge has helped shape Ayodele into a calm, adaptable, and dependable member of the team who works well under pressure and remains approachable and supportive to both staff and service users alike. He is known for being a good listener, offering reassurance to others, and maintaining a professional and positive attitude at all times.

Outside of work, Ayodele is a devoted husband to Olufunke and a proud father to Ayomidipupo, Oluwafikunayomi, and Ayomiposi. Family life is very important to him and plays a significant part in shaping his caring and compassionate nature.

Ayodele’s professionalism, warmth, integrity, and willingness to support others make him a trusted and respected member of the Enabling Care For You team and an important part of maintaining the high standards of care the service is proud to provide.

What people say ...

We are extremely proud of the service which we provide to individuals and would like to share with you a selection of testimonials we have received from them.