Bridging Care

This service is designed to support the individual while they are waiting for a permanent placement in a care home or just requires more support to stay in their own home. A holistic approach also enables us to provide support that looks at the whole person as an individual, not just their mental health needs. The support also considers their physical, emotional, social and spiritual well-being.

Since September 2024, we have been proud to support patients returning home safely following hospital admission, working closely with both Maidstone Hospital and Tunbridge Wells Hospital discharge arrangements.

Our focus throughout has been to provide a responsive, reliable service that enables timely discharge while ensuring each individual receives the appropriate level of care and support at home.

Consistent Delivery and Capacity

Between September 2024 and mid-2025, we delivered 43 consecutive weeks of uninterrupted service. During this time, we supported 1,164 individual clients, achieving an average of 27 discharges per week.

The care provided ranged from single-handed visits to complex, 4 x daily (QDS), double-handed packages. This reflects both the scale of demand and our ability to deliver flexible, person-centred care across a wide range of needs.

Responding to Increased Demand

From 27th October 2025 onwards, we have continued to support a further 788 patient discharges, with activity increasing to an average of approximately 36 discharges per week.

These figures do not include attempted discharges that did not proceed, indicating a consistently high level of operational demand and involvement in supporting patient flow.

A Responsive and Collaborative Approach

Throughout this period, we have maintained a flexible and responsive approach, working across various funding streams to ensure continuity of care and timely discharge support.

We have worked closely with hospital teams and wider health and social care professionals, adapting to changing demand and requirements while maintaining a consistent standard of care. This collaborative approach has been key in supporting safe discharge planning and reducing delays.

Our Team and System Partnerships

The success of this service is built on the dedication and professionalism of our care team, who have consistently delivered high-quality care in often fast-paced and changing environments. Their ability to respond quickly, manage complex packages, and maintain a compassionate, person-centred approach has been central to achieving positive outcomes.

We also recognise the significant efforts of hospital flow and discharge teams, whose coordination and planning are essential in ensuring patients can leave hospital safely and efficiently. Strong communication and partnership working between all teams have been fundamental to the effectiveness of the service.

Positive Outcomes and Ongoing Relationships

An important measure of success has been the number of individuals who have chosen to continue their care with us following their initial discharge support.

Many clients and families have expressed confidence in the quality and consistency of the care provided, leading to ongoing care arrangements beyond the initial discharge period. This continuity supports improved outcomes, offering reassurance, familiarity, and stability during recovery at home.

Making a Meaningful Difference

Supporting individuals at a key point in their recovery journey has been both a responsibility and a privilege.

We have valued the opportunity to make a meaningful difference helping people return to the comfort of their own homes, regain independence, and receive the care they need in a familiar environment. This work continues to be a significant and rewarding part of our service.

Supporting the Wider Health System

By delivering timely, high-quality care in the community, we have contributed to reducing delays in hospital discharge and supporting patient recovery outside of acute settings.

Our work plays an important role in easing pressure on hospital services while ensuring individuals receive appropriate care in the most suitable environment

Our Ongoing Commitment

We remain committed to providing safe, effective, and responsive discharge support, working collaboratively across the health and social care system.

Our priority is to deliver consistent, high-quality care that meets individual needs while continuing to support the efficient flow of patients through local healthcare services.

What people say ...

We are extremely proud of the service which we provide to individuals and would like to share with you a selection of testimonials we have received from them.

"My mother became extremely ill after a long illness and was on end-of-life care. The family was struggling to cope with Mum's needs and we needed two people to help Mum with her personal care. I cannot fault the service provided. The carers treated my mother with compassion and respected her dignity.

They offered advice and support throughout. I could ring the office at any time if I needed to talk to someone. We couldn't have coped without them. Thank you."

5

Karen B daughter of client

"The carers from this agency were kind and professional. They looked after me after a serious injury and helped me over a number or months to regain my mobility. Having previously had care from a very poor agency I am very grateful to have found Enabling Care For You."

5

KM private client

"The care staff looking after my very elderly mum-in-law were so friendly, gentle, and professional. They always spoke with respect and kindness to her and really gave us the support we needed to help us fulfil her wishes to pass away at home with family."

5

C R daughter-in-law of client

"We thank you all for your consideration and thoughtfulness while you were caring for our beautiful mum. You were gentle, thorough, and talked to us, helping us understand situations while they progressed. You had some banter too, which helped as my mum loved to laugh. We are all very grateful for all your help and support through the saddest time of our lives."

5

Deborah W daughter of client

"Personal care is a very personal thing, Enabling Care understand that and everyone who comes to me has become a real friend I can trust. They work with me to maintain my dignity and manage my care to suit me not them. The team really care about the person I never feel like I am a job they have to get done. Thank you very much for letting me remain a proud human and not a task to process it means a lot to me."

5

S Reeves Private Client